What To Expect – Our Terms & Conditions.

Refund Policy.

All sales are final. By engaging Arielle Careers, clients acknowledge that fees are for personalised consultancy services and as such are non-refundable. Once payment has been made, our work begins. There are no refunds.


Preparation For Consultation.

We take your booking seriously, and we know that you do too. We prepare for your session, and to achieve best results, it’s important that you also do. As a boutique business, we service a limited number of clients each week. When you do not prepare for consultation, it reduces our time available to service other clients, adversely affecting our business. In these cases, a second consultation must be arranged to garner the relevant information from you. If your consultation needs to go beyond the 1.5 to 2 hour consultation that was allocated due to a lack of preparation on your part, we will charge you on an hourly basis for additional consulting fees.



It is our expectation that you will be clear on your career direction once we commence the branding process. If you require assistance in clarifying your direction, you must let us know PRIOR to consultation to arrange a Strategic Career Coaching session with us.

If you do not advise us prior, if you aren’t sure of your direction once you are in your Brand Discovery Consultation and request to reschedule, or if we find that we need to guide you to a decision which takes extra consultation time and constitutes a Strategic Career Coaching session, we will charge you accordingly. This session fee will need to be paid prior to release of documents.

If you choose not to undertake our Strategic Career Coaching session at this time and request to reschedule in order to decide on your direction, you will be charged a reschedule fee of $350. Please consider this before your consultation.

If you press on with your consultation, and then change the direction that was agreed upon following consultation (or following receipt of your first draft), we will charge you additionally for expansion of scope and for the additional work associated with this.


Delivery Times.

Your engagement with us is a 20 business day engagement from the date of initial consultation. By day 20, you will have received your entire package. You will not be able to revisit these stages outside of their dedicated timeframes.

Day 0: Consultation 1.5-2 hours.

Day 5: (1 week) Document first draft issued. This date is pending any outstanding information required from you. If additional information is required from you following the consultation, we expect your prompt and timely response.

Day 15: (3 weeks) Final version cut off. You must have submitted your initial round 1 edits and approved your Consultant’s 2nd round of edits for finalisation within this timeframe.

Day 20: (4 weeks) 30-min Coaching Call completed and Elevator Pitch OR Executive Biography completed.

The Edits Process.

We recommend that you take a couple of days to review the first drafts of your professional brand. This will allow your thoughts regarding your brand to settle, so that you are able to use your 2 set of edits to their fullest potential. Your final piece of feedback is to be provided to your Consultant no later than 8 business days following the receipt of your first draft. Delivery of edits will require a 2 business day turnaround.


Cover Letter.

it’s important to think through cover letter direction prior to consultation. As part of your Arielle package, a cover letter is included. You have a number of options for this, and you will need to advise Arielle PRIOR to your consultation on which option you prefer. You will not be able to change your mind after your consultation, nor once you’ve received your first draft without paying for an additional cover letter to be created, so please choose carefully.

  1. Targeted Cover Letter: A targeted letter is a fantastic option if you have identified a specific role that you want to apply for. It will address the core criteria/skills and competencies outlined in the position description/job advertisement and will include a tailored reason for your application.
  1. Role type Cover Letter: A cover letter aimed towards a specific role type (e.g. HR Director) will provide you with a document that you can use for the majority of your applications. It will match your experience against the commonly required criteria, skills and competencies of your chosen direction and provide you with a template for including your reason for applying.
  1. Speculative Cover Letter: A speculative letter is an introductory letter to explore possible opportunities within an organisation that highlights your key strengths, competencies and signature achievements. It will provide you with an excellent base for a cover letter if you haven’t identified a role type yet.
  1. Please note that responses to Selection Criteria & Targeted Questions for Public Sector roles need to be quoted for separately.


Elevator Pitch vs Biography.

You will need to decide on which option you’d like as a part of your package PRIOR to your consultation. After your consultation, once work has commenced on this complimentary product, you will not be able to change your mind without incurring an additional charge for the purchase of the second product.


Coaching Call.

Your complimentary, 30-min coaching call is to be held between day 15 and 20 of your engagement with us. It is your responsibility to keep your appointments with us. Please note that our consultations book out several weeks in advance. If you reschedule this coaching call within 72 hours, there is a chance that we will not be able to find you a time within the engagement period. Cancelling within 72 hours of your consultation time will incur a $350 rescheduling fee. If you do not pay the $350 fee, you will forfeit your complimentary coaching call.



We require 72 business hours’ notice for rescheduling of consultations, coaching calls and photo shoots.

Failure to give the required notice will result in a $350 cancellation fee. Consultation, coaching session or photo shoot will not take place until the fee is paid in full.

Sickness, work, emergencies and unexpected events will still incur the scheduled cancellation fee, unfortunately there can be no exceptions.


After Sales Support.

If you don’t receive traction (positive responses to your applications) to your new brand once you start the job-seeking process, we encourage you to reach out to us to let us know.

You must be able to provide examples of your applications; specifically the role link and version of your application (both cover letter and resume) that you sent out. You must have made at least 5 applications, where you applied and have been rejected without receiving any contact from the recruiter. Importantly, you must have sought feedback on why you were rejected, by contacting the recruiter.

If you can provide us with 5 examples of rejections to your applications where you did not receive a positive response or invitation to discuss further, we will be able to work with you to resolve these issues.

If you received a positive response or invitation to discuss further from the recruiter after making an application but it did not progress beyond this, this does not constitute a rejection to your resume or brand. If you had difficulty representing your brand in conversation or did not pass the initial screening, this should not be confused as a concern with your brand. We can advise on this – of course – however it’s important to note that this falls outside of the scope of works, and for a best possible outcome, it will be prudent to consider your interview technique. If you’d like to receive additional coaching, we will charge you accordingly.
It’s important to note that you will need to apply for role types that were discussed as appropriate during consultation, as this is what your brand will be purposely-built to align to. If you decide that you wish to apply for roles outside of the scope for which your brand was built for in your initial engagement, and would like assistance in getting an interview for those roles, we would then need to charge you additionally for required amendments as this would be outside the scope of work.


Additional Coaching Hours.

Our consulting arrangement will cease following the provision of all products. If you require assistance to align your career assets for specific roles after you have finalised your documents, or if you would like to ask us about your suitability for certain roles, we are happy to provide you with this advice at an additional charge. Please let us know and we will provide you with a quotation. If further consultation is required, additional charges apply.

Accuracy Acknowledgment.

You acknowledge that any report or document provided by Arielle Careers is based solely on information provided by you and that we cannot warrant the accuracy or truthfulness of your response.


Third Party Sites.

As a convenience to you, Arielle Careers may provide, on this site, links to websites operated by other entities. If you use these sites, you will leave this site.

If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Arielle Careers makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon.

Links do not imply that Arielle Careers endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorised to use any trademark, trade name, logo or copyright symbol of Arielle Careers.


Information Provided By You.

Any personal information you may provide to Arielle Careers via this site is protected by the Privacy Policy associated with this site. You agree not to provide any information or materials to Arielle Careers that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another.


Limitation of Liability.

The information contained in our reports should not be used or relied upon as the sole determiner for the purposes of your employment or other career or vocational matter.

You should consider your own personal situation in addition to the information provided by our services.

In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, profit earnings, or lost opportunities, arising out of or in any way connected with the use or performance of our services whether based on contract, tort, negligence, strict liability or otherwise even if Arielle Careers has been advised of the possibility of damages.

Under no circumstances shall Arielle Careers be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non performance of third parties.

Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as provided under s 68A of the Trade Practices Act 1974 (Cth).

You assume all responsibilities and obligations, both statutory and contractual as they apply in your country of residence, with respect to the use of our services and the use of any information derived either directly or indirectly from it and for any decisions or advice given as a result of the use of our services or any applications of the information provided through its use.

These Terms & Conditions are governed by and in accordance with the laws of New South Wales, Australia and the parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia. Any legal matters arising will commence and conclude within the jurisdiction of the NSW Courts.

By using this website you agree to abide by the terms and conditions set out in these Terms & Conditions. If you do not agree to abide by these terms and conditions do not use this website.



Arielle Careers reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms & Conditions in whole or in part, at any time.

Changes in these Terms & Conditions will be effective when notice of such change is posted. Your continued use of the site after any changes to these Terms & Conditions are posted will be considered as acceptance of those changes.


Copyright and Trademark Information.

Arielle Careers reserves all rights in the content and design of this site. Unless permitted in writing by Arielle Careers, you may not reproduce, use or copy any content on this site including names, logos and any other material licensed to Arielle Careers.

You may not use commercially any information, products or services on this website and you may not cause any of the material on this website to be framed or embedded into another website without written permission from Arielle Careers.

You may not modify, adapt or create derivative works based on or contained in our services or any associated written material accompanying or produced by us. You may not reverse engineer, decompile or disassemble our services or any associated written material accompanying or produced by it.


Virus Protection.

Arielle Careers makes every effort to check and test material at all stages of production.

It is always wise for users to run an anti-virus program on all material downloaded from the Internet. Arielle Careers cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material from this site.



The materials on this site may contain inaccuracies or typographical errors.

Arielle Careers does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the website.

You acknowledge that any reliance on any such opinion, advice, statement, report, or information shall be at your own risk. Arielle Careers disclaims liability for errors and omissions in the contents of this website.

Arielle Careers reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Arielle Careers may make any other changes to the site, the material and the products, programs, services and fees described in the site at any time without notice.

Arielle Careers accepts no responsibility for checking the accuracy of data, programs or any materials accessed through this site. We expressly disclaim liability for errors and omissions in the contents of this website.

By entering the site, you will be deemed to have released and discharged Arielle Careers from all liability which might arise, including liability in respect of any defamatory material on any database or in respect of any dealings with any work (including software) in which you hold any copyright or other intellectual property right.

By entering the site, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Arielle Careers site or your access to it.

Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, or recommendation.

Arielle Careers HQ: Suite 55, Level 24, Three International Towers, 300 Barangaroo Ave, Sydney, NSW, 2000 | (02) 8067 8700 | © Copyright 2017 Arielle Careers.

  • The fastest way to contact us
    is by submitting the form on the
    left. But our Melbourne number is
    (03) 8686 9187

  • The fastest way to contact us
    is by submitting the form on the
    left. But our Sydney number is
    (02) 8067 8700